Living Space

Having been protected by a plastic cover, you may find your new mattress has a slight odour. This will disappear as soon as the mattress is removed from the plastic cover and aired. You may find your new mattress a little too firm initially. This is normal, since your old mattress had most likely lost the support

qualities which you are now experiencing from your new mattress. If you have not purchased a matching Cloud Nine base, ensure that the base you are using is a slatted base and in a good condition, otherwise your warranty cannot be honoured if you fail to comply in this regard.

Body impressions indicate the comfort level is conforming to your body's individual contours. It is not a structural defect, but a normal occurrence in the performance of the mattress. Body impressions are most noticeable in the morning as the surface has been depressed for hours. To equalise these impressions turn the mattress as illustrated. Keep your bedding clean. We recommend a mattress protector or under blanket if children use the bed.

Living Space reserves the right to refuse service when the product is found to be in an unsanitary condition or when product failure is due to causes other than defective workmanship or material.

The Cloud Nine Turning Sequence.

1st Month - Label face up at foot end                                                         2nd Month - Label face down at foot end                                     

 3rd Month - Label face up at head end                                                       4th Month - Label face down at head end

Service Warranty.

Living Space Company policy embodies:

1. Superior Quality
2. Personal Service
3. True Value for Money

All Cloud Nine base sets which are SABS approved have a 10, 15, 20 or 25 year service warranty respectively. In the unlikely event of a complaint the service warranty will operate in the following manner.

1.1 In the event of repair Cloud Nine shall be entitled to use covering material of the same quality, design and colour as that being replaced, if available. Should such covering material be unavailable, then, in that event, Cloud Nine shall use such covering material as may be available provided it is of the same quality.

1.2 Should Cloud Nine replace the defective article, the provisions of sub-paragraph 1.1 as to quality shall apply.

1.3 Should Cloud Nine decide to refund, the amount to be paid shall be restricted to the nett price of the article charged by Cloud Nine to Living Space.

After two years there will be a service charge of 1/10, 1/15, 1/20 or 1/25 (whichever is applicable) of the current recommended retail price at the date of complaint, multiplied by the number of years in use (plus transport costs, if any). The complete article must be used for the purpose for which it was constructed for the entire period of this service warranty and in the event of any claim; the total liability of the manufacturer shall be limited as provided for in sub-paragraph 1.3 above.

Living Space reserves the right to refuse services upon inspection, if the article is found to be dirty, stained or in an unsanitary condition or when the product failure is due to causes other than defective workmanship and materials or when the identification labels have been removed.

This warranty applies to the original purchaser only, it is a condition of this warranty that a copy of the original purchase invoice must be provided prior to any warranty claim.

Symbols of Excellence.